Size problem2020-08-17T07:24:24+00:00
Do you do custom sizing?

Contact us to find out about custom sizing on a specific item.

Custom sizing is available on select items. Please call our customer support line or send us an email to ask if an item you wish to order is available for custom sizing.

What if my size is not available?

Our stock on the website is real time, so whatever is available may be purchased.  When we receive new stock we put it on the website immediately for purchase. Please check the website and as soon as available feel free to place your order.

If an item is sold out or out of stock there will be an expected arrival date on the product page if we are expecting more stock.

All sizes we offer are shown in the sizing drop down menu on the product page; if your size is not available there will be an expected date of when it will be in stock.  If there is no expected date it means that product is most likely not available in that size.

How do I know my size?

Each product has its own individual sizing chart.  When you select an item click on the sizing chart tab on the product page under the product description; simply cross-check the measurements with your own to ensure you have ordered the correct size.  Only sizes available in stock will be shown on the sizing chart.

Order problem2020-08-17T07:26:31+00:00

Can I modify or cancel my order?

Contact us as soon as possible if you wish to cancel or modify your order. The quickest way to reach us is by phone or the chat function on the website.

* Please note that once an item has been shipped, an order cannot be cancelled or modified. *

What currency will I be charged in?

We will correspond to different currencies according to different countries to meet customers in various countries.

Do you have a retail outlet?

We have an online store with offices and warehouses in Canada and the United States for distribution and customer service.  Products seen on our website are shipped factory direct to our customers and as a result we pass savings on to the customer therefore we do not operate a retail store.

Some of our products can be found in retail outlets in various locations around the world however these outlets are independent and not directly associated with our online store.

Can I change my order?2020-08-17T07:35:19+00:00

We start working on your order as soon as we get it, so we are unable to make any changes or modifications to an order after it has been placed and confirmed.

How can I contact you?2020-08-17T07:31:22+00:00

You can contact us by email, Our email address: [email protected], or you can click “”Contact”” for more information.”

Transportation issues2020-08-17T07:11:21+00:00
Standards, domestic shipping rates and shipping methods

Shipping rates are based on your order total.

What is your standard shipping time?

All orders placed by 1pm EST will ship within 48-72 hours, if the product is in stock. Normal delivery time is 7-10 business days. For an additional charge, we can provide express delivery, 2-day shipping, Saturday delivery, or overnight.

My package arrived damaged! What should I do?

Our products are well-packaged to withstand damage during shipping.  If your box looks damaged upon delivery, take a photo of the box before opening. If you find that the product is damaged inside, contact us immediately.

How do I pay your website?2020-08-17T07:28:49+00:00

You can use your paypal account to make payment, we also support you to pay by credit card.